Privacy and Cookies Policy
1. Scope of our Privacy Policy
The Personal Data Protection Act (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, hereinafter “GDPR”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.
According to the law, “personal data” is any information of any nature and regardless of its medium, including sound and image, relating to an identified or identifiable natural person, so the protection does not cover the data of legal persons.
This privacy policy covers this website as well as other sites that mention the same policy. The Mestre Jardineiro team respects your privacy and processes your personal data in accordance with the laws in force. The data will not be processed for any purposes other than those specified herein. The Mestre Jardineiro team reserves the right to update or modify its Privacy Policy at any time, particularly in order to adapt it to legislative changes.
By accepting this Privacy Policy, the user gives their informed, express, free and unequivocal consent for the personal data provided through the website https://mestrejardineiro.com/ to be included in a file under the responsibility of Mestre Jardineiro, whose processing under the terms of the LPDP and the RGPD complies with the appropriate technical and organizational security measures.
Mestre Jardineiro keeps a database of its clients. The data contained in this database is solely the data provided by the user when registering or visiting the site, and is collected and processed automatically under the terms approved by the National Data Protection Commission.
2. For what purposes is the User’s personal data collected?
Your personal data is collected and processed by the Mestre Jardineiro team only for purposes strictly related to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management.
Mestre Jardineiro always seeks to maintain the relationship with its customers and provide them with the appropriate benefits, information and relevant content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes and will not be processed in any way incompatible with them.
The personal data we process through this website will only be used for the following purposes:
(i) Execution and management of purchase and sale or service contracts;
(ii) Order processing;
(iii) Communication with clients and clarification of doubts;
(iv) Processing requests for information;
(v) Processing complaints, regulatory proceedings, pre-litigation proceedings or exercising rights in legal proceedings;
(vi) Statistical analysis activities;
(vii) Direct marketing communications;
(viii) Preventing and combating fraud;
(ix) Requesting comments on products or services purchased;
(x) Carrying out satisfaction surveys;
(xi) Management of and participation in events, hobbies and campaigns.
Mestre Jardineiro guarantees the confidentiality of all data provided by its clients.
3. Does the Master Gardener team use the personal data collected for Email Marketing?
One of the purposes for which we process personal data provided by users is to send electronic communications with information on informational, commercial and promotional communications.
In accordance with the provisions of Decree-Law no. 7/2004, of January 7, if the user wishes to stop receiving commercial/newsletter or promotional communications from Mestre Jardineiro, he/she may request to object to the service by sending an e-mail to geral@mestrejardineiro.com.
4. Who has access to the User’s personal data?
Your data will be kept by the Mestre Jardineiro team for the purposes described here for as long as is necessary for those purposes, and will not be disclosed or sold to third parties, except when it is necessary to prove compliance with obligations, until the limitation period for the corresponding rights has elapsed, or if there is a longer data retention period imposed by law.
When your personal data is no longer required, it will be removed from our systems and records or kept anonymously so that you cannot be identified from it.
5. Where is your data stored?
The Master Gardener team stores the data of its customers and Users on its servers located in the European Union. These servers are protected and maintained in accordance with the highest security standards and in compliance with applicable privacy laws.
6. Exercising Rights
In accordance with the provisions of the LPDP and the GDPR, users may exercise their right to access, rectify, erase, forget or block their personal data by sending a written communication to the following email address: geral@mestrejardineiro.com or by letter to Mestre Jardineiro, Rua das Carvalhinhas nº1721, 4600-206 Amarante, Portugal. You can also do it in person by coming to our establishment.
7. Does the Master Gardener team use cookies on its website?
The Master Gardener website uses cookies in certain areas. Cookies are files that store information on the User’s hard drive or browser, allowing websites to recognize you and know that you have visited them before. Users can configure their browser to refuse cookies, but in this case the website or parts of it may not function properly. Cookies are used to monitor and analyze the use of the website, allowing the Mestre Jardineiro team to provide the best user experience.